I can't believe they actually PAY me for this stuff

Today we got a letter from a guy in prison wanting a copy of everything he had purchased from the previous year, because someone had stolen it.

Here's his rap sheet:
1990-07-25 - POSS C/S HEROIN
1990-07-25 - BURG HABIT
1990-07-26 - POSS C/S HEROIN
1990-07-26 - BURG HABIT
1990-07-26 - THEFT O/750
2005-03-17 - POSS C/S COCAINE

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Then I got barked at because someone wanted our phone number, then wanted to ask a question first, then needed more information on the question, then ended with "SO, are you going to give me the phone number?"

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This was my favorite question of the day:
please explain how the dial complete hand soap pump works.I have trouble getting the pump to operate- very difficult to push down