Today's "I cut my tongue on these pancakes" Moment

cust: YES
cust: I HAVE A CONPLAINT
cust: HELLO
us: I'm sorry to hear that, how can I help you today?
us: Hello---
us: How can I help you today?
cust: WHEN I OPENED A PACK OF YOUR DENTYNE ICE GUM I GOT A SLIVER OF METAL IN MY FINGER
cust: I SPOKE TO A FEW FRIENDS AND THEY SAID IT HAPPENED TO THEM ALSO

It made my day.