I just answered this email:

"Our 11 month old just swallowed the
tip off the "accent" neon marker.
Is it poisonious? Should we call a
doctor?"

What the f...? What was your 11 month-old doing with a highlighter pen and how did he get the tip off it? And why are you emailing a retail company for advice on a Sunday? [EMAILING by the way - not calling, but email. What the hell?]

Makes me feel smarter tho'.